Reference

How z650 Handles Your Personal Data

At z650, we take the handling of your personal data seriously — this policy sets out exactly what we collect, why we collect it, and how long we…

Data TransparencyCookie ControlSecure Account StorageRight to AccessIndia-Aware Policy
z650 How z650 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you have a question about your personal data, want to request a copy of what we hold, or need to raise a privacy concern, our dedicated data support team is available…

Email Data Request Send your data access or deletion request to our privacy inbox. We acknowledge all email requests within 24 hours and aim to resolve them within seven working days, providing a clear written response.
Live Chat Privacy Support Open the live chat window inside your z650 account and select the Privacy topic. Our agents can confirm what data we hold and guide you through submitting a formal data request on the spot.
In-Account Privacy Centre Head to Account Settings and select Privacy Controls. From there you can review your stored details, update your communication preferences, and flag any data concern directly to our compliance team.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

z650 applies layered security to every account — from the moment you log in to the moment a withdrawal clears back to your UPI or PhonePe wallet.

Data Storage Security

All personal data is held on encrypted servers. Access is restricted to authorised personnel only, and our infrastructure is reviewed…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the site performs.

Account Security Practices

Two-factor authentication is available on every z650 account.

Data Retention Schedule

We retain your account data for as long as your account remains active and for the period required by applicable…

Your Right to Access

You may request a full copy of the personal data we hold about you at any time.

Requesting Changes or Deletion

If any data we hold about you is inaccurate, you can ask us to correct it.

Common Questions About Your Data on z650

Below are the questions we hear most often about how z650 collects, stores and uses personal data. If your question is not covered here, our live chat privacy support team can answer it directly from your account.

We collect your name, email address, mobile number, and the payment identifiers you register — such as your UPI handle, Paytm number, or PhonePe ID. We also log device and session data for security and fraud prevention purposes.

We do not sell your data. We share only what is necessary with payment processors like UPI and Paytm to complete transactions, and with identity verification partners where local law requires it. All third-party processors are contractually bound to our data standards.

After account closure, we retain data for the period required by applicable law in your jurisdiction. Once that period has passed, your personal data is securely deleted or fully anonymised in line with our data retention schedule.

Send a data access request to our privacy inbox or raise it via live chat inside your account. Once we have verified your identity, we will send a structured export of your account data within seven working days.

Yes. Submit a deletion request through the privacy inbox or the In-Account Privacy Centre. We will process it in line with our legal retention obligations and confirm in writing once the deletion or anonymisation is complete.

We use session cookies for account access and analytics cookies to improve site performance. You can manage your cookie preferences at any time through the Cookie Preferences panel in Account Settings, including withdrawing consent for non-essential cookies.

Contact our privacy support team immediately via live chat or email. We will investigate the activity, secure your account, and notify you of our findings. Enabling two-factor authentication in Account Settings is the fastest way to add an extra layer of protection.